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Information Technology Intern

Job Title: Information Technology Intern                                                           
Department: Information Technology
Status: Temporary Part Time
Reports To: Information Technology Manager

Responsibilities:
The intent of this position is to support a consistent, predictable, and customer focused delivery of technology support to other MSI employees and guests.  Responsibilities include, but are not limited to the following:

  • Field incoming help desk requests from end users via telephone and e-mail in a customer-focused manner.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
  • Identify and learn appropriate software and hardware used by the organization.
  • Under the direction of the Systems Technicians, apply diagnostic utilities to aid in troubleshooting and perform hands-on repairs at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring computer systems and applications.
  • Provide basic end user support for standard Museum software applications such as Excel, Access, Outlook and PowerPoint.
  • Follow preventative maintenance plans
  • Assist with end user technology education initiatives as required
  • Additional related duties as assigned

Qualifications:

  • Excellent communication and customer service skills.
  • Enrolled in a college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience is required
  • Ability to interact with all levels of Museum staff
  • Effective troubleshooting/evaluation skills
  • Working knowledge of printers, mobile devices and other peripherals
  • Weekend availability desired

The Museum of Science and Industry is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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