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Sr. Coordinator, Guest Experiences

About Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago’s Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. The Museum of Science and Industry provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and medicine.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to MSI for family and friends, free admission to other museums, free parking in MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Museum of Science and Industry is the right place for you!

The Job: This individual leads the Facilitators in providing exhibit content in a positive, fun, inclusive and educational capacity. Works with team members to ensure exhibit content is being communicated to guests in an engaging capacity, that staff members are proactive about addressing guest needs throughout the Museum, and that staff perform core operational job requirements. Provides leadership and guidance to Facilitator 1 staff.


  • Ensures Facilitators are engaging guests with exhibit content in assigned museum spaces.
  • Manages staff in performance of core operational functions of exhibits, wayfinding and opening and closing of Museum.
  • Provides coaching, professional development and immediate performance feedback to Facilitators.
  • Assembles teams based on skills, exhibit content and museum needs.
  • Proposes creative solutions to problems.
  • Assists in managing organizational change.
  • Collaborates at a high level with other members of GE leadership
  • Proactively escalate issues to Manager and Deputy Director of Guest Experiences.
  • Positively leads teams in the creation, development and implementation of new exhibit content and activities in a team environment.
  • Supports collaboration with educators and volunteers to enhance or create facilitated exhibit experiences.
  • Tracks and rewards outstanding team members.
  • Conducts daily morning meetings prior to opening.
  • Leads and participates in improv, team-building and science-based activities as part of morning meetings, team meetings and training sessions.
  • Proactively greets guests and addresses any guest questions or needs.
  • Ensures Museum opening and closing procedure requirements are met.
  • Develops and delivers facilitated experience training and standard ongoing training.
  • Performs administrative duties pertaining to Guest Experiences operations.
  • Develops Facilitator schedule and rotations in accordance with departmental budget.
  • Administers payroll and analyzes monthly payroll expenses against budget allocation.
  • Assists Manager and Deputy Director of Guest Experiences and HR staff in the continual improvement of Guest Experiences teams.
  • Establishes and implements reward and recognition strategies.
  • Oversees exhibit staffing and museum operations, including hiring and training of Facilitator 1's.
  • Responsible for the management of Coordinator and/or Facilitator 2 and a team of up to 25 Facilitator 1’s.


  • Bachelor’s degree with 3-5 years related experience; or an equivalent combination of education and experience required.
  • Must have a minimum of two years of experience supervising diverse teams.
  • Excellent communication skills are required.
  • Ability to creatively problem-solve.
  • Strong team work and collaboration skills.
  • Ability to lead teams using positive management strategies.
  • Team performance maximization skills. 
  • Positive attitude required: enjoy working with people in a fun, educational atmosphere.
  • Proficiency of MS Office (Word, Excel, PowerPoint and Outlook) required.
  • Ability to research and learn exhibit content grounded in the fields of science, technology, engineering, and medicine.
  • Ability to talk to and engage guests.
  • Ability to handle several activities at one time.
  • Prior formal or informal educational experience, science experience, theater experience, or improvisation experience is important.
  • Bilingual ability a plus.

The Museum of Science and Industry is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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