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Facilitator 1, Group Center

The Museum of Science and Industry, one of the largest science centers in the world, offers world-class and uniquely interactive science experiences that inspire inventive genius and foster curiosity. From groundbreaking and award-winning exhibits that can’t be found anywhere else to Live Science Experiences that make you the scientist — a visit to MSI is where fun and learning mix.

The Facilitator 1, Group Center will perform core operational functions of facilitating the arrival and departure of groups, engaging chaperones and youth in a positive, fun, inclusive, and educational capacity in addition to providing information regarding their visit to the Museum. This position will provide exceptional, “World Class” service for all Museum Guests and prepare them for their day at the Museum.


  • Must be able to provide exceptional Guest Service while efficiently, safely and courteously moving guests throughout the Museum
  • Ability to work closely with others including co-workers, Manager, Coordinators and Guest Admission Representatives to provide a safe, nurturing and educational environment for all guests
  • As part of the Group Center team, demonstrate positive interpersonal skills that promote open communication with guest, large groups and co-workers and be willing to effectively provide acceptable solutions to day-to-day challenges
  • Responsible for facilitating efficient and courteous cycling of groups through the lunch room, including transporting lunches and cleaning lunch tables
  • Familiar with exhibit content and exhibit activities grounded in science, technology, engineering, and medicine
  • Ensure guest service and safety goals in order to contribute to organizational objectives
  • Responsible for preparing all the necessary paperwork and tickets for each group arriving in the group center each day 
  • Tracks and records guests frequently asked questions
  • Must show a demonstrated commitment to the Museum
  • Additional duties as needed


  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience 
  • Education/experience in Hospitality, Education, or Performing Arts preferred
  • Exceptional Guest Service skills
  • Effective problem solvers
  • Able to speak to and move large groups in a safe, courteous, and efficient manner
  • Ability to think quickly and multi-task
  • Must be able to work independently and as part of a team
  • Positive attitude
  • Ability to adapt to change
  • Sense of humor
  • Thursday and Friday availability required to meet the needs of the department
  • Must be able to push, pull or lift 50 pounds.
  • CPR certification a plus

The Museum of Science and Industry is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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