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Coordinator, Guest Admissions

About Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago’s Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. The Museum of Science and Industry provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and medicine.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to MSI for family and friends, free admission to other museums, free parking in MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Museum of Science and Industry is the right place for you!

The Job: The Coordinator, Guest Admissions will be responsible for leading a team of 30-40 Guest Admissions Representatives (GARs) and Lead GAR’s who are responsible for our initial onsite engagement of our guests from welcoming, to selling tickets to members and non-members, operating MSI’s coat check, coordinating the flow of guests through the entry hall, taking/scanning tickets, answering questions and providing directions. This role will oversee these services to ensure that guests have a positive easy warm experience entering the museum and receive the information they need to optimize their time with us. The position requires the ability to work weekends, holidays, and some evenings.

Responsibilities:

  • Ensures GAR’s on team are engaging guests with information necessary to build exceptional experience at MSI and generate ticket sales.
  • Manages staff in performance of core team responsibilities of welcoming, selling tickets to members and non-members, operating coat check, coordinating the flow of guests through the entry hall, taking tickets, answering questions and providing directions.
  • Assist in the development and implementation of effective processes for cash handling and processing of sales, the opening and closing of ticketing operations and managing the set up and take down of stanchions in the entry hall.
  • Responsible for anticipating guest issues and to proactively and creatively find solutions to ensure customer satisfaction.
  • Performs administrative duties pertaining to Guest Admissions operations.
  • Responsible for understanding exhibit content and pricing to help GAR staff to upsell guest programs.
  • Partners with guest operations/guest experience to ensure real time traffic flow is being communicated to ensure positive museum experiences.
  • Assists members with ticketing and scheduling needs at the Membership ticketing counters and/or the Membership Lounge and ensuring ticket stock and scanners are ready for use.
  • Track and record GAR difficult transactions and scanning issues – so they can be logged as a training issue to be addressed in a team meeting.
  • In collaboration with manager and senior coordinators, coordinate and implement rewards and recognition programs to motivate engage and inspire GARs to optimal performance.
  • Hire, train, lead and guide the GAR staff on an on-going basis.

Qualifications

  • Bachelor’s degree with 3-5 years related experience; or an equivalent combination of education and experience required.  Must have a minimum of two years supervising experience and one year experience handling cash and credit card transactions.
  • Demonstrated ability to build personal relations with museum members/guest to encourage repeat visits
  • Strong Microsoft Office skills required
  • Excellent communication skills in a variety of settings
  • Demonstrated ability to problem solve complex issues in high stress environments
  • Ability to project a positive attitude.
  • Must be able to multi-task, work in a fast paced environment and agile to working in multiple locations and/or environments within the museum
  • Bilingual is a plus.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk and communicate. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and vibration. The noise level in the work environment is usually moderate.

 

The Museum of Science and Industry is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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