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Facilitator 1, Group Center

About Us: The Museum of Science and Industry, Chicago is the largest and most interactive science museum in the Western Hemisphere. Chicago’s Museum of Science and Industry (MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. The Museum of Science and Industry provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and medicine.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: benefits starting day one of your employment, free admission to MSI for family and friends, free admission to other museums, free parking in MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Museum of Science and Industry is the right place for you!

The Job: The Facilitator 1, Group Center will perform core operational functions of facilitating the arrival and departure of groups, providing information regarding their visit to the Museum, and engaging chaperones and youth in a positive, fun, inclusive. This position will provide exceptional, “World Class” service for all Museum Guests and prepare them for their day at the Museum.

RESPONSIBILITIES:

  • Must be able to provide exceptional Guest Service while efficiently, safely and courteously moving guests throughout the Museum and West Parking Lot
  • Ability to work closely with others including co-workers, Manager, Coordinators and Guest Admission Representatives to provide a safe, nurturing and educational environment for all guests
  • As part of the Group Center team, demonstrate positive interpersonal skills that promote open communication with guest, large groups, bus drivers, and co-workers and be willing to effectively provide acceptable solutions to day-to-day challenges
  • Responsible for facilitating efficient and courteous cycling of groups through the lunch room, including transporting lunches and cleaning lunch tables
  • Familiar with exhibit content and exhibit activities grounded in science, technology, engineering, and medicine
  • Ensure guest service and safety goals in order to contribute to organizational objectives
  • Prepare materials for the next day
  • Communicate information to a continuous stream of varying size groups
  • Responsible for preparing all the necessary paperwork and tickets for each group arriving in the group center each day 
  • Track and record guest information: changes to reservations, departure times, and transportation information
  • Track and records guests frequently asked questions
  • Must show a demonstrated commitment to the Museum
  • Additional duties as needed

QUALIFICATIONS:

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience 
  • Education/experience in Hospitality, Education, or Performing Arts preferred
  • Exceptional Guest Service skills
  • Effective problem solvers
  • Able to work in all types of weather and temperatures
  • Able to speak to and move large groups in a safe, courteous, and efficient manner
  • Ability to think quickly and multi-task
  • Must be able to work independently and as part of a team
  • Positive attitude
  • Ability to adapt to change
  • Sense of humor
  • Thursday and Friday availability required to meet the needs of the department
  • Must be able to push, pull or lift 50 pounds.
  • CPR certification a plus

The Museum of Science and Industry is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

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